Secret shopping 
    Mystery shopping service is an audit of customer service standards made by specially trained secret shoppers. We provide online mystery shopping as well as the assessment of service quality in points of sale. 

    This service will help you to optimize your customer service and make your business grow. 

    ANCOR is to: 

    • check the presence of promoters, sellers, waiters, administrators 
    • evaluate sellers' appearance, customer treatment, product knowledge, speech literacy, quality of counseling and the behavior in relation to the culture and philosophy of your company 
    • examine the image and conditions of points of purchase 
    • analyze the final customer's buying experience in total 
    • assess online customer experience and delivery 

    ANCOR's advantages: 
    • independent assessment of service standards in store and online 
    • adherence to term arrangements 
    • transparency of the processes  
    • additional implementation of training programs for promoters and sellers based on the results of the audit 
    • always achieving agreed KPIs 


    Our services
    Trade Marketing Outsourcing
    Pharmaceutical marketing is a set of trade marketing activities aimed at successful launching of a product onto the market and its consistent promotion.   
    Trade Marketing Outsourcing
    We provide highly qualified consultants who help to increase customer’s sales, as well as increase the recognition of his brand.
    Contact us
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