Service quality survey
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    Customer Satisfaction Survey Results

    Customer Satisfaction Survey Results

    We systematically research and monitor customer satisfaction with the quality of services provided by ANCOR. The NPS (Net Promoter Score) is a key indicator that we use to evaluate our performance. We pay close attention to what our customers think of our services. If we receive negative feedback, we will respond immediately and take prompt action to improve the quality of our service.

    At the end of last year, we conducted a satisfaction survey among our customers and the feedback was very good.

    We asked how likely they would recommend ANCOR and ANCOR services to others. 49% are promoters and 16% are detractors, 35% passive. After these results NPS was calculated and it is 33%.

    We asked clients to evaluate the quality of service based on the following criteria: professional expertise, communication quality, service delivery speed, relationship management, troubleshooting and document management quality. Based on these answers, service quality score was calculated, which is 4.2 out of 5.

    An independent study was conducted by the Quality Control Department.

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